The CX Frontline
About
Independent reporting and analysis from the front line of customer experience.
What The CX Frontline is
The CX Frontline is a specialist publication covering customer experience, contact-center operations, and the technology reshaping both. We write for the people doing the work — CX and service leaders, operations managers, and the teams accountable for how customers are actually treated.
Our aim is simple: cover the field honestly and usefully. We name trends early, take clear positions, and try to be the analysis a busy CX leader would actually forward to their team.
How we work
- We write under the CX Frontline Desk byline, and occasionally under named contributors. We don't invent personas or credentials.
- We cover vendors on merit. When we mention a product or company, it's because it's relevant to the story — described plainly, alongside its peers, without hype.
- We date everything honestly and correct mistakes when we get them wrong.
Get in touch
Story tips, corrections, and feedback are welcome — see our contact page. If you want the weekly briefing in your inbox, subscribe here.